Hassle Free Refund & Exchange Policy
To Our Valued Customers: At Citi Trends, our mission is to provide a positive, fun and friendly in-store experience from start to finish. We believe in treating everyone equally and respectfully. Our goal is to create a memorable, hassle-free customer journey by delivering best-in-class service. Respect around here is immediate, honest and non-negotiable.
We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. Below are guidelines to help you understand our return process for refunds and exchanges. If you have any questions or concerns, please don’t hesitate to ask your local Citi Trends management team.
- Have a Return with a Receipt? To receive a full refund or exchange on an item, please return the item within 30 days of the original purchase with either a printed or digital receipt. At your preference, the full refund amount will be issued in the original payment method, applied to your exchanged item, or applied to a gift card for store credit. If the refund or exchange request is 30 days past the original purchase date on the receipt, we will issue a gift card for store credit in the amount of the item’s current sale price if it has its Citi Trends tag and/or is identified as Citi Trends merchandise.
- Have a Return with No Receipt? No Worries. Items can still be returned. We will issue a gift card for store credit in the amount of the item’s current sale price if it has its Citi Trends tag and/or is identified as Citi Trends merchandise.