Citi Trends Frequently Asked Questions

Click on a topic to learn more.

We accept Visa, Mastercard, American Express, Discover, EBT and Checks.
Refunds and exchanges can be made with sales receipt within 30 days of purchase. Original tags must be on merchandise. Exchanges only, can be made without a sales receipt as long as the merchandise can be identified as Citi Trends merchandise. Original tag must be on merchandise.
Any merchandise in our stores can be put on layaway, even clearance. There is a $2.00 non-returnable service fee and a 20% deposit required. You must make regular payments every two weeks and you have 60 days to get your items out of layaway. There is an $8.00 cancellation fee.
We are no longer offering product that is available for purchase online. We've found that the best style finds are discovered in store where we frequently receive a ton of new items each week. To see a store location list, please visit: locations.cititrends.com
We're always looking to make our way to new areas around the US! We're currently working on several new stores. Stay tuned for grand opening dates that will be announced on our social media pages!
We'd love to have you apply to work at Citi Trends! Please visit our career page for job openings at the store, distribution center and corporate levels: cititrends.com/jobs.

popup close button